Help Centre

90apiso Frequently Asked Questions

Everything Filipino players need to know about 90apiso — from creating your account and depositing via GCash, to understanding bonus wagering requirements, responsible gaming tools, and PAGCOR compliance. Browse by category below or jump straight to the section you need.

Account & Registration

Sign-up process, KYC verification requirements, login troubleshooting, and everything about managing your 90apiso account.

Deposits & Withdrawals

GCash, Maya, BPI, BDO — how to deposit and withdraw in Philippine Peso, processing times, minimum amounts, and fees.

Games & Gameplay

JILI slots, live dealer, sports betting, RTP, mobile play — questions about the games themselves and how they work on 90apiso.

Bonuses & Promotions

Welcome bonuses, wagering requirements, free spins, loyalty rewards — exactly how 90apiso promotions work, clearly explained.

Safety & Responsible Gaming

PAGCOR compliance, 21+ age requirement, self-exclusion tools, deposit limits, and support resources for Filipino players.

24/7 Filipino Support

Can't find the answer below? 90apiso's support team is available around the clock via live chat — in Filipino and English.

Account & Registration

Creating a 90apiso account takes under two minutes. Click the registration button on the homepage, enter your mobile number, email address, full name, and date of birth, then set a secure password. You'll receive a one-time verification code on your registered mobile number. Enter it to activate your account. You must be at least 21 years old to register — this is a mandatory PAGCOR compliance requirement.

90apiso requires a valid Philippine government-issued ID for KYC verification before your first withdrawal is processed. Accepted IDs include: UMID, SSS card, PhilHealth ID, Philippine passport, and driver's licence. You'll also need to submit a clear selfie holding your ID. KYC is a one-time process — once verified, future withdrawals are not held for re-verification unless your personal details change.

No — each player is permitted exactly one 90apiso account. Duplicate accounts are strictly prohibited. If multiple accounts are identified as belonging to the same individual, all associated accounts will be suspended and any remaining balance may be forfeited. If you've accidentally created a second account, contact the 90apiso live chat support team immediately to have it corrected before it affects your primary account.

On the 90apiso Login page, click "Forgot Password" below the login fields. Enter your registered mobile number or email address. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact 90apiso live chat support — identity verification will be required before account access is restored.

To close your 90apiso account permanently, contact the support team via live chat and request account closure. Before closure is finalised, any remaining real-money balance will be returned to your nominated withdrawal method after KYC verification is confirmed. Account closure does not cancel any obligations incurred prior to the closure date. If you are closing your account due to gambling concerns, consider using the self-exclusion tool instead — it provides additional safeguards.

Deposits & Withdrawals

To deposit via GCash on 90apiso, go to the Cashier section of your account and select GCash as your payment method. Enter the amount you wish to deposit — the minimum is displayed on the deposit screen. You'll be redirected to a GCash confirmation page where you authorise the transaction using your GCash MPIN. GCash deposits on 90apiso are processed instantly in most cases, so your balance is ready to play within seconds of confirmation.

GCash withdrawals on 90apiso are typically processed within 1–3 hours during standard business hours. Peak periods and the first-ever withdrawal — which requires KYC verification — may take longer. Once 90apiso has approved and processed the withdrawal, funds arrive in your GCash wallet almost immediately. The total end-to-end time from withdrawal request to money in your GCash is usually under 4 hours for verified accounts.

The minimum deposit amount on 90apiso varies by payment method and is displayed clearly in the Cashier at the point of deposit. For GCash and Maya deposits, the minimum is generally accessible for most Filipino players — you don't need a large initial top-up to get started. Bank transfer minimums (BPI, BDO, Metrobank, UnionBank) are slightly higher due to bank processing fees. Check the Cashier for the current minimum for your preferred payment method.

Yes — 90apiso supports bank transfers from all major Philippine banks including BPI, BDO, Metrobank, and UnionBank. Select "Bank Transfer" in the Cashier, choose your bank, and follow the transfer instructions provided. Bank transfer deposits typically take 15–60 minutes to reflect in your 90apiso balance depending on your bank's processing speed. If your deposit hasn't reflected after 2 hours, contact live chat support with your transfer reference number.

90apiso does not charge platform-side fees on standard withdrawals. However, some payment providers — particularly for bank transfers — may apply their own transaction fees on the receiving end. GCash and Maya withdrawals are generally fee-free from the 90apiso side. For the most accurate and up-to-date fee information for your specific payment method, check the Cashier's withdrawal section before submitting your request.

Withdrawal holds on 90apiso most commonly occur because: (1) your KYC identity verification has not yet been completed — this is required on your first-ever withdrawal; (2) there is an active bonus with an incomplete wagering requirement attached to your balance; or (3) your account has been flagged for a routine security review. In all cases, the live chat support team can tell you exactly what's needed to release your withdrawal.

Games & Gameplay

Yes — JILI slots are among the most popular titles on 90apiso, and for good reason. JILI is one of the most widely played slot providers among Filipino players, known for fast-paced gameplay, higher-than-average RTP rates, and titles built around themes that resonate with the local market. You'll find the full JILI library available through the 90apiso Slot section, playable on both desktop and mobile.

RTP stands for Return to Player — it's the percentage of total bets a slot game is statistically expected to return to players over a large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average, over millions of game rounds. RTP is a long-term statistical figure, not a session guarantee. On 90apiso, RTP information for each slot title is accessible within the game's info or paytable screen.

Yes — 90apiso is fully optimised for mobile browsers on Android and iOS. No app download is required; simply open 90apiso.club in your phone's browser (Chrome, Safari, or any modern browser) and the platform automatically adjusts to your screen size. All game categories — slots, live dealer, bingo, and sports betting — are available on mobile. Many Filipino players access 90apiso exclusively from their phones, so mobile performance is a priority.

Yes — 90apiso's live casino section features real human dealers running games in real time from professional studio environments. Available titles include live baccarat, live blackjack, live roulette, and live sic bo. Live dealer games are streamed in high definition and are available 24 hours a day. All live dealer content on 90apiso is sourced from certified providers whose operations are independently monitored for fairness.

Yes — sports betting on 90apiso covers a wide range of markets popular with Filipino bettors. This includes PBA (Philippine Basketball Association) games, NBA, international football, UFC, boxing, and more. Bet types available include match result, totals, handicap, and live in-play betting on selected markets. All sports bets are settled in Philippine Peso (PHP), and winnings are credited to your 90apiso balance immediately after match settlement.

All RNG-based slot and table games on 90apiso use certified Random Number Generator software, meaning every spin and hand outcome is genuinely random and cannot be predicted or manipulated. RNG certification is conducted by independent testing laboratories. 90apiso does not alter game outcomes or payout percentages — the RTP and house edge for each game are fixed by the game provider and verified externally. If a technical error occurs during a game round, the wager is returned to your balance.

Bonuses & Promotions

90apiso offers a welcome bonus to new players upon their first qualifying deposit. The specific bonus amount, match percentage, and any free spins included are displayed on the promotions page at the time of registration — these details can vary as offers are updated. To claim the welcome bonus, make sure you opt in during or immediately after your first deposit. Always check the specific wagering requirements attached to the welcome bonus before claiming.

A wagering requirement — sometimes called a "rollover" or "playthrough" — is the number of times you need to wager a bonus amount before it becomes eligible for withdrawal. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements are specific to each promotion and are stated clearly in the bonus terms on 90apiso.

No — game contribution rates toward wagering requirements vary by game type on 90apiso. Slots typically contribute 100% of each bet wagered toward the requirement. Live dealer table games (baccarat, blackjack, roulette) usually contribute at a reduced rate, commonly 10–20%. Sports betting contribution rates vary by market. The exact contribution rates for a specific promotion are stated in that promotion's individual terms. Playing ineligible games does not count toward the requirement.

Yes — all 90apiso bonuses have a validity period. If the wagering requirement is not completed within this period, the bonus funds and any winnings derived from them are automatically forfeited. The validity period for each bonus is stated in the promotion's terms. To avoid losing a bonus to expiry, check the remaining validity period in your account's bonus tracker section and plan your sessions accordingly.

90apiso rewards regular players through an ongoing loyalty program. As you play, you accumulate points that can be redeemed for bonus credits or used to access higher VIP tiers. Higher tiers unlock benefits including faster withdrawal processing, increased withdrawal limits, dedicated account support, and exclusive promotions. The loyalty program is available to all registered players automatically — you don't need to opt in. Details about current tier thresholds and rewards are available in the Promotions section of your 90apiso account.

Safety & Responsible Gaming

90apiso operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) standards — the government body that regulates gaming in the Philippines. PAGCOR-compliant platforms are required to follow strict player protection, anti-money laundering, and responsible gaming standards. Playing on a PAGCOR-compliant platform like 90apiso means your funds are handled by an operator that meets Philippine regulatory requirements, not an unregulated offshore site.

The minimum age to register and play on 90apiso is 21 years old. This is a mandatory PAGCOR regulatory requirement — not a platform preference. Age is declared at registration and verified through government-issued Philippine ID during the KYC process. Any account found to belong to a player under 21 will be permanently closed, deposits returned where possible, and the matter reported to the relevant regulatory authority.

To self-exclude from 90apiso, go to Account Settings and navigate to the Responsible Gaming section. Select "Self-Exclusion" and choose your exclusion period: 6 months, 1 year, or indefinite. Self-exclusion takes effect immediately upon confirmation. During the exclusion period, your account will be suspended and you will not be able to deposit or access games. Self-exclusion cannot be reversed until the minimum period has expired. If you need help activating self-exclusion, the live chat support team can apply it on your behalf immediately.

Yes — 90apiso allows you to set daily, weekly, and monthly deposit limits directly from Account Settings under the Responsible Gaming section. Once a deposit limit is set and the period's limit is reached, no further deposits can be made until the period resets. Deposit limits take effect immediately. Requests to increase a limit are subject to a 72-hour cooling period — reductions take effect instantly. This tool is recommended for all players who want to stay within a defined budget.

If you're concerned about your gambling, the first step is to use 90apiso's built-in tools: set a deposit limit, apply a cooling-off period, or activate self-exclusion immediately from Account Settings. The 90apiso live chat support team is trained to assist with responsible gaming conversations without judgment and can apply account restrictions on your behalf. For broader support, PAGCOR maintains a responsible gaming framework and resources for players in the Philippines — contact them through official government channels.

90apiso protects player data using 256-bit SSL/TLS encryption for all data in transit and encryption at rest for sensitive stored data including KYC documents and financial records. Access to personal data is restricted to authorised personnel on a need-to-know basis. 90apiso operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and does not sell player data to third parties. Full details are in the Privacy Policy.

Still Have Questions? We're Here 24/7

If you couldn't find the answer you were looking for in the FAQ above, the 90apiso support team is available around the clock via live chat — in Filipino and English. No bots, no waiting queues longer than a few minutes.

Live Chat: 24/7 Email: within 24 hours Viber / Messenger: under 30 minutes

⚠️ 90apiso is strictly for players aged 21 and above. Play responsibly.